FAQ all categories Tom April 20, 2022

Getting started

To get started with Capeesh you need to receive an invitation from your employer or organization to download and use Capeesh. The invitation email will state your username (email) and provide you with instructions on how to download and sign up with Capeesh.

You can download the Capeesh Language Learning app on any smartphone or tablet from either the App Store or Google Play. When you open the app you can choose between multiple instruction languages. To sign in you enter your email address (the same address as the one stated in the invitation email). You also need to create a password (minimum 7 characters long). The password can be changed later on in the settings menu inside the app.

Before you can activate your license you need to accept that you have read and understood our privacy statement.

And there – you are ready to start your learning journey!

Your employer/company needs to purchase a company license in order for employees/learners to access Capeesh. Several companies and organizations have made Capeesh available for their employees. If your company is using Capeesh, then you will receive a personal license from your company.

If you think your company would benefit from Capeesh, please let us know at [email protected], and we can help you convince your manager.

Yes, as long as your employer or organization has activated a Capeesh licence on your email, you don’t need an invitation email to log in. If you struggle to find your email, it may be that the invitation email has been placed in the spam folder. If so, then you can look for an email sent from [email protected] and mark this email as “safe”. This will ensure that important emails from Capeesh appears in your inbox in the future.

If you did not receive an invitation email from Capeesh, it could be because a) the email has been placed in the spam folder in your email client, or b) your employer / organization misspelled your email when activating your license.

If you think the latter may be the cause, please contact our support team and we will make sure that we activate the licence on your correct email address.

If you receive a message saying that we cannot find any user with that username, the most common cause is that you have entered your email incorrectly. If you believe this can be the case, please review the email in the input field in the app and try to register again.

If you are sure that the email is entered correctly, then it may be that your employer / organization has activated the licence on an email address that has been spelled incorrectly. If so, please contact our support team and we will help you fix this.

A third reason could be that your company does not have any active licences due to either not having purchased Capeesh or due to a deactivation of licences, and that your user has been deactivated by your employer / organization.

IOS and Android

Yes, Capeesh works on all tablets, both IOS and Android.

If your smartphone or tablet has an operational system that is not up to date, it may be that your current operational system does not fulfil the demands for newer app versions of App Store and Google Play. If so, then you may encounter problems finding Capeesh Language Learning in your Google Play Store or App Store.

To solve this problem it is important that you upgrade your operating system to the latest version. Capeesh Language Learning is available for all IOS units with operating system iOS 11.0 or newer, and for all Android units with operating system Android 5.0 or newer.

Yes, you can use your chosen bluetooth headset with the Capeesh app.

Data Buying and item support

If you would like to help your employees or students learn a new language, then you will need Capeesh Professional License. We offer a range of languages, both language courses that has been developed by our professional didactics team, and language courses that we provide together with our partner Babbel GmbH.
With Capeesh it is fully possible combine existing workplace training with language learning. In order to do this you will need a Workplace Trainer license for your employees. This licence includes a redesign of your existing workplace training material into a variation of interactive lessons in Capeesh that teach both workplace skills and language skills in combination. This enable you to certify employees in crucial workplace skills, such as company compliance and HSE, whilst enabling your employees to speak proficiently. Our learning consultants will help you design interactive role plays adapted to realistic workplace scenarios in order to fully immerse your employees in the training needed.
You can add as many business administration users as you wish to Capeesh for free. A business administrator user will be able to log in to the admin portal in order to extract and review reports on user progress. An administration does not have an active licence to the Capeesh self-study app. Adding new administration users to Capeesh means that these users will have access to review and download reports on user data within the organization.
Yes, this is possible. Please contact our support team and we will set up a meeting to onboard the educators to our platform.

Data privacy

Capeesh’s privacy statement is available on our website and can be viewed here. Upon the first login to the app you will be asked to confirm that you have read and understood the Capeesh privacy statement. We always make sure to protect your data according to data protection regulations stated by the European Union.

While using the service, Capeesh does collect and process certain personal data. Further details are outlined in Capeesh’s privacy statement. Processing of personal data on your employer’s behalf. Since your participation in the language course / workplace training course takes place within the framework of your employment relationship, your employer shall receive reports about your attendance at Capeesh courses regularly. Capeesh thereby merely acts as a processor on behalf of your employer: such reports will not be used by Capeesh, nor transferred to third parties. Please find out further details in the attached privacy statement for Capeesh for business users.

If you wish to delete your user data, then you can contact our support team and we will make sure that your data is being deleted. We will also send you a confirmation email once deletion of user data has been completed.
No, Capeesh does not sell data to any third party providers.
Since your participation in the language course / workplace training course takes place within the framework of your employment relationship, your employer shall receive reports about your attendance at Capeesh courses regularly. Capeesh thereby merely acts as a processor on behalf of your employer: such reports will not be used by Capeesh, nor transferred to third parties. Please find out further details in the attached privacy statement for Capeesh for business users.

Account settings

A Capeesh licence is paid upfront and is valid for 12 months. The licence will automatically renew after one year. The subscription can be ended at any time during these 12 months. Capeesh will never charge any fees unless explicitly stated in a written offer that is accepted by the client. Sometimes companies may ask for new display languages or additional content creation help. In these instances, Capeesh will always send a quote for the price of additional value provided so that the company can make a decision to buy or not.

You can see the number of available active licenses by logging in to admin.capeesh.com. If you want to add additional licenses, please send an email to [email protected] or call the phone number provided in the admin portal. When requesting additional licenses, please remember to confirm your company organization number and the number of licenses you wish to wish to add.

Help center

Sounds, music and vibrations can be turned on/off in the settings menu in the self-study app.
If no sound comes from the app, the most usual reason is that the physical volume button on the smartphone is turned off. Please check that all physical buttons are turned on.

You can reset your password either by clicking “reset my password” og the login screen or by resetting your password in the settings menu inside the app.

If you click on “reset my password” in the login screen, then you will receive an automatic email from [email protected] with a PIN-code that can be used to log in to the app, where you can reset your password. You shall also receive a confirmation in the app that a PIN-code has been sent to your email. If you should have trouble receiving the PIN-code email from Capeesh, please make check your spam filter or all emails to find the correct email. We suggest that you mark all emails form Capeesh as “safe email” to ensure that you receive important emails directly in your inbox.

If you are already logged in to the app, then you can go to settings to reset your password. Simply type in your new preferred password and click “save”. Remember that a capeesh password needs to be minimum 7 characters long.

To log in as an administrator you need to go to the website admin.capeesh.com. Here you will be able to log in with the same username (email) and password as you have used previously when logging in to the Capeesh app. 

If you are new to Capeesh, then you should choose the tab “Register”.  You can activate your new user here by entering your email and registering a password (minimum 7 characters long).

If you are not able to log in with the two steps mentioned above, this may be because your licence is registered to a different email than the one you have entered. Please contact us at [email protected], to see if this is the case and we will make sure to help you onboard.

To change your leaning language you can click on the flag at the top left in the main menu in the app. (E.g. Norwegian -> Polish)
You can change the app instruction language by going to the settings menu in the app. You will be able to change this under “App Language”.
If you experience that your bluetooth headset disconnects from the app, the you can try to restart the app by closing and re-opening the app.
“(lit.)” sometimes appears in the instructions/translations and is short for “literally”. Sometimes a correct translation may differ a bit from the literal translation and we provide you with both so that you can compare.
If your app does not work as expected, please contact our support team or help desk and we will help you resolve the problem as fast as possible.